Often,?we’re asked: ‘should?we?customise?our?eLearning?’ , but the real question you should be asking is, ‘Why?aren’t?we customising our eLearning?!”?

Although iGaming Academy’s?Off-The-Shelf?courses provide a complete eLearning solution,?what better way is there of ensuring that your training material?caters for?your?company’s specific needs?than customising your?training content??

Customised?eLearning?content?gives?the impression that it takes?up more Company resources?–? time?and money –?though?there are many benefits gained?from?customising your?courses.?

At times it is?custom?developed?content?that?helps?you explore new ideas on how to keep within your business?goals?and tailor learning specifically for the needs of your employees,?offering a more?tailored?training?based?on the specific situations of your business.?

This allows you to?train your staff?through?highly interactive?modules with your employees’ needs?in mind;?your?Company can use this as a platform to address specific pain points and real-world company-approved solutions.?A?customised?course?will help you address performance gaps and address specific roles / skills that are most relevant to?your business at its current state, helping you to retain employees.??

Here are?4?benefits?of customising your?eLearning:??

1. Personalisation?specific to your business?

This allows you to?tailor your eLearning?with your team’s needs in mind by giving engaging?real-world?scenarios?to address specific problems that your business might face. Some problems are company-specific and it’s important that?your?training?is?tailored?accordingly.?You can even tailor?your?scenario?solutions?to?align?to?your Company’s policies and procedures.????

2. Brand?Alignment?

Customisation of eLearning enables you to include your own branding, design,?and tone of voice to make the training experience uniquely yours. It will help you?strengthen your identity,?integrate your business values within your learning, making it more effective?for?staff, and in turn more relatable as they recognise and identify with what they see.??

3. Competitive?Edge?

Having customised?eLearning content can?be your?Company’s?unique selling point with new?customers?& employees,?proving that you put in the effort to engage your staff by offering tailored learning?experiences?covering situations that they face on a daily basis.?It will engage staff taking the course and?help them?retain the information.?

4. Continued Engagement??

Customising your?eLearning can be an exercise in?offering?ongoing support to your employees to ensure that they are aligned to your?Companies’?values?and that their knowledge is refreshed to?create synergy,?consistency,?and up-to-standard performance at your company.??

Customising your?eLearning courses?gives you the?opportunity?to?align your training with your?Company values and identity. As you take control over the content you are presenting to staff, you can optimise?your course?in a way to help captivate their attention and retain the information.?iGaming Academy?gives?you the means of offering your employees an?immersive and effective learning experience motivating them to improve their performance and deliver according to your excellence standards.??

Reach out to discuss your?Company’s options today. Contact us, so that we can discuss the best option for your?training?needs.??

by Ryan Smith

Are you Audit Ready?

The first two steps of becoming compliance audit ready are typically:

1. You successfully launch a compliance eLearning program to your target audience.
2. You set-up automated reminder emails and line manager notifications.

The compliance auditor

A compliance auditor will check if an eLearning programme was completed by all required employees. They will expect you to demonstrate that an eLearning programme has been assigned, completed and assessed by a given deadline. It is important to note that the eLearning required by employees often differs depending on jurisdiction, department or job role; customer facing employees might be assigned different eLearning compared to those that are not customer facing.

Roles, departments and custom attributes

Proving that an appropriate eLearning programme has been launched, completed and assessed is a vital part of compliance auditing. For this reason, iGaming Academy’s Learning Management System provides the functionality for you to set-up employees in a way that allows you to record attributes such as jurisdiction, department or job role as well as any other custom attribute. With these attributes recorded we can then produce?reports that filter, sort and show data relevant to these attributes.

Customisable and extensive reporting

The reporting capability of iGaming Academy’s Learning Management System allows for the creation of custom reports which can then be saved and accessed at any time. The system allows you to specify your report type and then customise the data appearing in the report allowing managers to quickly produce extensive data to allow for timely and confident reporting to auditors.

These saved reports can be shared with the auditor as well as relevant managers in specific jurisdictions or departments.

Unlike other systems the data in the report is generated in real time when the report is downloaded. This means you will always be looking at the latest data.

Explore our training courses

Request an eLearning demo

As businesses slowly find their way and try to navigate their next steps through the turbulence of 2020, it’s clearer than ever that innovation, training and upskilling will be businesses’ best allies. Beyond “weathering the storm”, it’s critical that employers find the right processes and continue to evolve.

The iGaming industry has proven largely stable and robust; it has adapted quickly and effectively to these challenging times. However, challenge equals opportunity for every entrepreneurial mind. With the right tools in one’s arsenal, companies that adapted quickly to the new modus operandi have managed to achieve continuity with the least possible disruption.

Continuity, however, can only secure stability. Future success, and growth, will only be achieved by companies who continue to embrace traits like innovation, training and upskilling.

In the last few months, we have witnessed how our clients have deployed widespread changes to their HR and training programmes: migrating from face to face to virtual learning; modifying their training and induction programmes; and moving their internal communications online.

Our clients have, in recent months introduced changes such as:

Induction days, now conducted via elearning courses, where new joiners can have their whole orientation training via a well-constructed online portal of courses and resources, complete with all the necessary visual aids (presentations, videos and even quizzes.)

Announcing new policies through our online learning platform; from company departments like HR to individual managers. Clients have uploaded policies, announcements, training and that can be communicated instantly with the whole company or with a specific team. HR departments, for example,upload their “return to the office” company policy, making it easily accessible from all employees.

Virtual training and uploading training material on the portal. Training that used to take place face to face, has now moved into an elearning form. Many of our clients are finding it equally successful and efficient, and enjoying the benefits of easier training access for all employees.

Without a shadow of the doubt, digital transformation has played a key role in how companies, employers and employees managed not only to continue working but also to improve their way of conducting business.

iGaming Academy continues to work closely with our clients in order to provide the right solutions for them. Our online learning portal – or Learning Management System (LMS) – has become the versatile tool that they need – offering them a variety of services that not only help them continue business as usual but find new ways to be more efficient and productive.

In recent months, iGaming Academy has continued updating our training services, introducing new courses that reflect the current needs of the market.

To support the iGaming industry at this turbulent time, we have offered businesses free COVID-19 Readiness eLearning courses, with the aim of getting land-based casinos, retail betting shops and corporate office environments to continue work safely. These courses include the latest updates from World Health Organisation (WHO), the Centres for Disease Control and Prevention (CDC), European Centre for Disease Prevention and Control (ECDC), Health and Safety Executive (HSE).

Interested to learn more about iGaming Academy’s online learning services? Contact Us today

The first quarter of 2020 has brought significant changes into the EU gambling industry operating procedures. With the 5th Anti-Money Laundering Directive (5th AMLD) entered into force in January and the ban on credit cards introduced by the Gambling Commission of Great Britain in April, customer transactions are becoming more restricted.

The Gambling Commission has announced a ban on consumers in Great Britain to use credit cards to gamble, after a public consultation was carried out between August and November 2019.

According to the UK Finance, 800,000 consumers in the UK, out of 10.5 million of those gambling online, used a UK-issued credit card for gambling in 2018. The research undertaken by the Gambling Commission shows that 22% of customers using credit cards to gamble are classed as problem gamblers. There is also evidence that some gamblers, who accumulated debts through gambling, used credit cards.

Some consumers can be at a higher risk due to credit card gambling fees. If a credit card allows you to make gambling transactions, the charge will typically be categorized as a cash advance. This is because gambling charges are considered cash equivalents and attract a fee of 3- 5%. Cash advances are also commonly exempt from any grace period, which means the gambler will be charged interest on gambling transactions from the day they’re made.

The ban, which is applicable both to the online and offline gambling products, except of non-remote lotteries, is aimed to protect vulnerable people from gambling related harms.

According to the 5th AMLD, the use of prepaid cards was also restricted in relation to the limits of monthly payment transactions and the maximum amount stored electronically. Both limits were reduced from €250 to €150. The transaction limit, made by an anonymous prepaid card, should be under €50 per single transaction and repeated use of prepaid cards should be marked by the EU operator as a red flag. The operator is to identify the customer in the case of remote payment transactions where the transaction amount exceeds the amount equal to €50. If appropriate requirements of enhanced due diligence are not met, payments made through anonymous prepaid cards issued in third countries may not be accepted.

The repeated use of e-wallets might be a potential red flag as some e-wallets accept cash on deposit or cryptocurrencies. The duty of the EU Member-states is to ensure that the providers of crypto-fiat exchange services are fully registered with the necessary national authorities. It is firmly established that virtual currency platforms and wallet providers shall be considered ‘obliged entities’ and so are deemed to have the same responsibilities as other financial institutions and online casinos, such as monitoring transactions and effectively implementing customer due diligence. Cryptocurrency e-wallets are to be verified and the central database of users’ identities and wallet addresses are to be made accessible to FIUs.

The credit card ban by the Gambling Commission, and the customer transactions restrictions, are part of the ongoing work to reduce gambling harm. EU Gambling Authorities working alongside with the finance industry will continue to ensure consumers only gamble with money they can afford to spend, which will result in further compliance regulations with regards to Responsible Gambling and AML procedures for EU licenced operators.

Our Anti-Money Laundering and Countering Financing of Terrorism course is specifically designed to offer vital compliance knowledge for employees working in Legal and Compliance departments. Find out more here

Never underestimate the power of reports when assessing the learning and development of employees in your company. Reporting and analytical features within a Learning Management System (LMS) can have a large influence on the structure of online training programmes. They can help the Learning and Development (L&D) team better understand the learner’s understanding of a particular subject, and whether customisation of the module is required to obtain optimal results. The LMS has an abundance of information available, but essentially, it’s down to how you use it.

Real-Time-Reports

In iGaming Academy, our LMS can provide you with real-time-reports readily available for your L&D team to assess. There are numerous reports that can provide great insight into the learners’ participation, knowledge growth and activity on the LMS.

—

Voted by our Client Service Managers as the most valuable reports used by L&D teams were:

• Learning activity report for all courses;
• Monthly/weekly reports; and
• Assessment diagnostic report.

—

Highlights into iGaming Academy’s Reporting System

Not only the reports mentioned above, but all reports generated on iGaming Academy’s LMS provide trackable and easily accessible information to assist L&D teams.

Specifically, the learning activity report for all courses shows the completion rates of all course modules for active learners. This report can be a great starting point for the L&D team to see how the learners are getting on with the training modules assigned to them. This report gives readers an overall idea of the training their staff have completed and the completion times for each training.

The monthly/weekly reports give the L&D team visibility on the number of active or inactive learners present on the system, in addition to a status summary of the activities they have participated in, showing the most popular modules per week.

Once a specific course is selected to review, the use of the assessment diagnostic report provides an overview of answers submitted during the final assessment of a module. An in-depth view of the topics the learners have mastered can be seen using this report. Additionally, it can provide insight into areas where knowledge gaps may be still present, therefore helping the L&D team determine whether further training may be needed.

Ultimately, reports generated by an LMS are an invaluable asset for training.

To find out more about our iGaming Academy’s LMS and Training Services see www.shirleyretreathotel.com or?Contact Us?to arrange a consultation.