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Betclic Leverages iGaming Academy’s Expertise for Effective Training & Compliance

Jovana Kljajic — Wed, 18 Sep 2024 12:34:21 +0000

Who are Betclic??

Established in 2005, Betclic is a leading European online gaming company with a strong presence in sports betting, poker, and casino gaming. The company, employing over 1300 staff, operates globally from its offices in Malta and France and is renowned for its commitment to safer gaming and compliance with industry regulations.
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Who is Alison Galea??

Alison Galea, the Head of Talent Development at Betclic, has been with the company for over 12 years. With a rich background in human resources and a focus on people development, Alison has played a key role in Betclic’s growth and evolution. Not only does Alison drive the company’s training strategies, but she also fosters a culture of continuous learning and professional growth within the Betclic.

What motivated Betclic to collaborate with iGaming Academy??

As a company operating in highly regulated markets, Betclic recognised the necessity for comprehensive and effective training to ensure compliance with various regulations. The company sought a solution that could meet these requirements while also supporting its global workforce with multilingual options.??

Betclic chose to partner with iGaming Academy as they are a local, Malta-based provider, offering gaming-specific training solutions – a first at the time of collaboration. Betclic now utilises a range of customised training programmes developed in collaboration with iGaming Academy’s eLearning Experience Team, as well as their off-the-shelf courses, to address its compliance and safer gaming needs.?

What impact has the partnership had??

Using their bespoke Learning Management System, Betclic provide their training in both English and French, accommodating the linguistic diversity of Betclic’s workforce.??

Staff complete the following courses annually:?

Safer Gaming Training?

AML Training?

GDPR Training?

Anti-Bribery Training?

PCI-DSS Training?

What impact has the partnership had??

The collaboration with iGaming Academy has enhanced compliance and safer gaming practices at Betclic:?

High Completion Rates: In 2023, Betclic achieved a 95% completion rate for over 1200 employees in courses covering Safer Gaming, AML, Anti-Bribery and GDPR. The company also saw a 94% completion rate for over 800 employees in other critical areas.?

Client Success Excellence: Betclic has experienced exceptional support from iGaming Academy, from business development through to content management, ensuring that their training programmes remain relevant and effective. Alison expressed her appreciation:?

“Working with Marcella has been fantastic. She’s incredibly responsive and has helped us customise detailed reports to meet the standards of our internal audit team, often accommodating very specific data requests with efficiency and expertise. Meanwhile, Lauren has been instrumental in the content management side, ensuring that our courses are consistently updated and aligned with our needs. The iGaming Academy team’s proactive follow-up and thorough organisation have made it easy for us to manage our training initiatives smoothly. Their dedication and attention to detail have truly made a difference.”?

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For tailored training solutions that meet the unique needs of your organisation and support compliance across multiple jurisdictions, contact us at [email protected] or connect with our Business Development Manager, Tamara Hefny, at [email protected].??

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Strengthening GDPR Compliance at Tipico: A Journey Towards Data Protection Excellence

ravindu_wp — Mon, 27 May 2024 09:50:52 +0000

Who are Tipico?

Tipico is a forward-thinking tech company and the leading online sports betting and iGaming provider in Germany. With a workforce dedicated to delivering outstanding customer experiences and consumer protection at the core of its offer, Tipico operates in a heavily regulated industry where data protection is of utmost importance. Employing around 1000 individuals in its offices and up to 6000 people within the Tipico Retail network, Tipico is committed to upholding the highest compliance standards and safeguarding customer data.

Who is Jan Maarten Willems?

Jan Maarten Willems, the Group Data Protection Officer (DPO) at Tipico, boasts extensive experience in data protection. His journey towards becoming the DPO of Tipico began in 2007 serving as one of the first “DPO avant la lettre” at Massive Media taking care of respecting all privacy regulations for its more than 100 million members worldwide on their different social platforms. ?With a background in economics and a keen eye for legal intricacies, Jan Maarten brings a wealth of knowledge to his role, ensuring Tipico’s adherence to regulatory requirements and best practices in data protection.

Why did Tipico choose iGaming Academy?

As the 25th of May 2018 approached, marking the introduction of the General Data Protection Regulation (GDPR), Tipico recognised the imperative of fortifying its data protection practices. With the ever-evolving regulatory landscape and the increasing prevalence of data breaches, Tipico sought to enhance its compliance efforts and foster a culture of data protection awareness across its workforce.

How iGaming Academy helped:

Under the guidance of Jan Maarten, Tipico embarked on a comprehensive GDPR compliance training initiative in collaboration with iGaming Academy. Leveraging the expertise of iGaming Academy’s e-Learning and Learning Management System, Tipico introduced a series of targeted courses aimed at educating employees at its office locations around the world on GDPR principles and best practices. These initiatives include:

GDPR Course: Specifically customised and translated to Tipico’s needs, this comprehensive training was developed for new employees covering essential aspects of GDPR compliance.
GDPR Refresher Training: A yearly targeted video-based training designed for existing employees to reinforce their understanding of GDPR regulations and updates.
Tipico-owned Content Uploads: In addition to GDPR training, Tipico utilises iGaming Academy’s policy hub feature, to host other critical data protection policies and procedures.

What benefits has Tipico seen during the period of partnership with iGaming Academy?

High Completion Rates: Tipico witnessed impressive completion rates in 2023, with over 99% of new employees and 98% of existing employees in our offices successfully completing GDPR online training courses. Tipicoshop staff undergo separate training courses. These completion rates are reflected in Tipico’s Environmental, Social, and Governance (ESG) report, underlining the company’s commitment to upholding data protection standards.
Enhanced Reporting Capabilities: The platform provided reporting capabilities, enabling Tipico to track employee progress, identify areas of improvement, and demonstrate compliance to regulatory authorities.
Improved Awareness: By prioritising awareness and training, Tipico fosters a culture of compliance and accountability across its workforce, empowering employees to play an active role in safeguarding customer data.

Image Source: Tipico

Jan Maarten emphasised, “Training is the core to cultivating a compliance culture.”

What are Tipico’s future compliance plans?

As the 6th anniversary of GDPR approaches, Tipico remains committed to upholding the highest standards of data protection. By continuing its partnership with iGaming Academy and embracing emerging technologies such as AI, Tipico aims to stay at the forefront of regulatory compliance in the dynamic landscape of online gaming.

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To explore how we can create tailored training solutions that will elevate your compliance training and empower your workforce, contact us at [email protected] or connect directly with our Business Development Manager, Tamara Hefny, at [email protected].

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Soft2Bet: A Journey to Scalable Training Solutions with iGaming Academy

ravindu_wp — Mon, 26 Feb 2024 10:54:16 +0000

Who are Soft2Bet?

Soft2Bet, a multi-award winning B2C and B2B casino and sportsbook platform provider, stands as an industry leader, offering a comprehensive suite of products and services for operators in the online gambling and iGaming industry. Renowned for their gamification engine, Soft2Bet go beyond conventional offerings, ensuring unique player engagement on both casino and sportsbook verticals. Holding licences?across multiple jurisdictions, including Malta, Sweden, Denmark, Romania, Greece and Italy to name a few, Soft2Bet operates with a commitment to regulatory compliance and excellence.

Why Did Soft2Bet Choose iGaming Academy?

The need for a centrally located, comprehensive and scalable training solution led Soft2Bet to partner with iGaming Academy. What started as a collaboration focused on compliance training for their operational teams evolved into a company-wide approach, acknowledging the significance of training for their expansive international workforce.?

Elisabeth Isaksson, Head of Regulatory and Compliance said:

“iGaming Academy’s training platform and courses not only facilitate multi-jurisdictional training whilst reducing repetitive learning, but also offers seamless support for policy uploads and additional training materials. This presents a significant advantage for a large, international and growing company, centralising all training materials in one accessible location to enhance employees’ learning experience and streamline the auditing process.”

Soft2Bet’s partnership with iGaming Academy showcases their commitment to training at every level along with the significant impact of scalable and comprehensive training solutions. The integration of iGaming Academy’s platform has allowed Soft2Bet to create a centralised hub for learning materials, enhancing efficiency and audit trail management.

iGaming Academy’s Impact on Soft2Bet’s Training Landscape

With a focus on efficiency, Elisabeth commended iGaming Academy’s new AML and RG Plug-in Solution:?

“iGaming Academy’s diverse portfolio of courses, coupled with the adaptability and localisation options, exceeded expectations. We have multiple jurisdictional training requirements and having the option to complement the training with supporting policies through their Policy Hub, has proven to be immensely effective for our organisation. We appreciate the broad training offering and adaptable software which will allow us to scale our training programs with our growth, and cater for both our current licences as well as our new licences in our market expansion strategy.”

Soft2Bet goes above and beyond delivering training to employees and wants to ensure that they understand the strengths and weaknesses across their teams and the business. With this in mind, iGaming Academy’s extensive reporting capabilities and the flexibility to give several managers access to their team’s results were essential in their decision to partner with us.?

Rebeka Mizzi, iGaming Academy’s Commercial Director said:

“It’s a pleasure to work with such a renowned and exciting company. Soft2Bet’s commitment to staff development and training is visible in the way they’re utilising our platform to create a centralised knowledge hub for their entire business. This goes beyond our industry courses with more and more teams adding their policies and training onto the system, giving their staff the support they need on an ongoing basis. With the system supporting their team leads to track learning analytics and identify knowledge gaps, it’s a testament to how they have not only partnered with us to conform with their compliance requirements, but to truly understand their staff and equip them with the knowledge to excel at their jobs and take the company to the next level”

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iGaming Academy’s Expansive Training Solution

Soft2Bet’s journey with iGaming Academy exemplifies the power of flexible and expansive training solutions. The partnership not only met their immediate compliance training needs but also provided a scalable, centralised, and efficient platform, empowering Soft2Bet to navigate the complexities of multi-jurisdictional training.

If you’re looking for a training solution that boasts award-winning industry-specific courses and is backed by a dedicated team to support your business’s training strategy, please reach out to us on [email protected] or directly to our Business Development Manager, Tamara Hefny, at [email protected].

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iGaming Academy: Anti-Money Laundering Ontario Training, Mandatory Deadline Coming Up Next Month!

Alison Askew — Thu, 22 Feb 2024 13:47:25 +0000

If you still have to complete your annual Anti-Money Laundering training for Ontario, the deadline is March 31st!

According to the requirements set by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and its associated regulations, an AML Compliance Program needs to incorporate ongoing training sessions for staff members. The purpose of this training is to enhance Operators with better understandings of the regulatory duties, AML procedures, and the implemented controls, while also outlining Operators’ roles in detecting and preventing activities related to Money Laundering and Terrorist Financing.

Here are some reminders:

All employees involved in AML/ATF-related activities, including Senior Management (with roles outlined in your AML policies and procedures), are required to complete the iGO 2024 AML/ATF Training by March 31, 2024.
An assessment with a minimum passing score of 80% is mandatory. Record of successful completion, including the assessment results, must be shown for each employee and made available if requested.
Operators can use their own training module as long as it incorporates and utilises the iGO AML/ATF training content, specifically Canadian AML/ATF regulatory requirements, at a minimum.
Upon completion of the training, an attestation must be sent over to confirm that all employees required to take this training have done it. This attestation must be submitted to iGO no later than April 12, 2024. It is crucial that all necessary employees complete this training module by the specified deadline to ensure that AML/ATF compliance standards are met.

Understanding the responsibilities that both individuals and businesses should have in order to identify instances of money laundering and terrorist financing along with how to prevent them is the main goal of this training. Learning the obligations when it comes to reporting and recording these instances is also imperative.

iGaming Academy has a partnership with the Canadian Gaming Authority (CGA) that brings vital Canadian-specific eLearning courses and services to the market. Together we bring our online training capabilities and experience with their Canadian network, market expertise, and insight.

If you need to get your Ontario AML training done ASAP, here’s the link to our course:

Anti-Money Laundering and Counter Terrorist Financing For Online Operators

Need the training for your whole company? Check out our Learning Management System, which can be curated to seamlessly teach all your employees:
https://www.shirleyretreathotel.com/how-it-works/

Interested to learn more about our CGA Partnership, see here:
https://canada.www.shirleyretreathotel.com/courses

Get in touch with us if you have any more questions
https://www.shirleyretreathotel.com/contact-us/

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Interwetten: Fostering Learning with Bespoke Anti-Money Laundering Training

ravindu_wp — Mon, 12 Feb 2024 10:35:00 +0000

Who Are Interwetten?

Interwetten are pioneers of the iGaming sector, being the first provider to go online in 1997. Headquartered in Malta and offering a wide range of games such sports betting and live casino, Interwetten recognises the importance of having their staff trained and knowledgeable on Anti-Money Laundering (AML). Since 2021, Interwetten has collaborated with iGaming Academy to create specialised bespoke Anti-Money Laundering training for their employees.

Why Did Interwetten Choose iGaming Academy?

Having previously enjoyed working with our AML trainer and needing to fulfill regulatory requirements for operators in the EU, Interwetten discovered that iGaming Academy would be able to provide the right training for them. With iGaming Academy’s bespoke training capabilities, a course that would engage learners and bridge knowledge gaps was created.

Interwetten was clear that these sessions needed to be high-level, but also include time for questions with experts in AML. After creating the first bespoke course in 2021, iGaming Academy took onboard trainee feedback and created a shorter but powerful training session with practical experiences whilst tailoring it to Interwetten’s needs, which was a huge success. The course encouraged an in-depth understanding of AML processes and procedures in line with Interwetten’s commitment to ensuring that the current regulations are strictly adhered to.

What Did Interwetten Say?

Shanna Gauci, HR Manager at Interwetten said:

“We could go to other providers but we choose not to because it’s apparent that there’s a good relationship between the companies and we work well together.”

When asked whether they would recommend iGaming Academy to others in the industry, Shanna’s response was clear:

“For sure yes, without a doubt! [We’ve] never had any issues with iGaming Academy, the trainers were very knowledgeable about the course.”

iGaming Academy’s Flexibility Stands Out

Juliana Bonanno, Compliance Officer at Interwetten said:

“It’s hard to find group or service providers that are so adaptable, it’s really refreshing. Nowadays we know there isn’t a one size fits structure, it’s amazing really.”

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The Benefits of Using iGaming Academy for Bespoke Training Needs

Bespoke training solutions are vital to ensure regulatory compliance. The partnership with iGaming Academy provides Interwetten with peace of mind that their staff are kept up to date with the latest AML processes and procedures. By offering bespoke comprehensive courses, either virtually or in person, featuring expert trainers, and fostering a constructive learning environment, iGaming Academy takes great pride in helping our clients enhance their team’s knowledge and understanding of industry specific topics. From Responsible Gambling, Anti-Money Laundering, iGaming Strategy and many others, iGaming Academy ensures your staff are trained to the highest standard.

If you’re looking for bespoke training specific to your business’, or an individual within your organisation, please reach out to our Business Development Manager, Marija Bozic, at [email protected].

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Rhino Entertainment: Utilising Our Plug-In Solution & Bespoke LMS to Transform Their In-House Training

Alison Askew — Thu, 25 Jan 2024 13:46:09 +0000

Who are Rhino Entertainment?

Rhino Entertainment Group is a fast-growing online gaming operator, founded in 2020. The company has a multi-brand strategy, operating out of a number of reputable, regulated jurisdictions from which its brands serve an ever-growing number of markets. Driven by passion, hard work, and a hunger for learning, their multinational teams, based across Malta, Macedonia, Spain, and a number of other countries, have built fantastic products which provide value-driven and exciting online entertainment through industry-leading technologies and an unmatched customer experience. Since 2022, Rhino Entertainment Group has collaborated with iGaming Academy to provide training for over 140 employees.

Why did Rhino Entertainment choose iGaming Academy?

With Rhino Entertainment Group having a requirement to introduce a Learning Management System (LMS) to facilitate training, partnering with iGaming Academy was essential to address various internal knowledge gaps. This paired with the availability of a large portfolio of courses, from expert regulatory training to courses that are localised for target audiences created a perfect match and an extremely happy relationship has been built throughout 2023.

With a HQ in Malta, and offices elsewhere in Europe, the ability to roll out specialised training to all teams in all locations has allowed Rhino Entertainment Group to upskill their new and current employees with iGaming Academy’s industry courses. With access to over 10 courses, ranging from Responsible Gambling to Anti-Money Laundering for multiple regions using our?Plug-In solution, and utilising our bespoke learning management system, has transformed their in-house training. This allows content to be uploaded and gives Rhino Entertainment Group the opportunity to organise training in a blended way, offering flexibility like no other platform.

What did Rhino Entertainment Group Say?

Global Head of People and Culture at Rhino Entertainment Group, Andrea Saliba discussed his thoughts on the LMS and said,

“The iGaming Academy’s learning platform has proven to be a valuable investment for Rhino Entertainment Group, significantly fast tracking the learning and upskilling initiatives across our teams. The platform’s variety of iGaming-specific courses, timely regulatory updates, and its dynamic nature seamlessly complement our blended learning and development approach.

A nice feature is the platform’s capacity for customisation and branding, creating a cohesive extension of our learning and development team. This unique aspect fosters strong employee engagement, with some proudly showcasing their certificates on LinkedIn, instilling a sense of pride and value in their accomplishments.

Additionally, the support received from iGaming Academy has been instrumental. Whether it’s streamlining the onboarding process for new employees, incorporating new courses, or uploading internal content onto the platform, the collaboration has consistently been very efficient. The continuous support, particularly from the Client Success Team, has empowered us to fully leverage the platform’s capabilities, adding significant value at every stage of our learning initiatives.”

Andrea Saliba, Head of People & Culture

Strong Recommendation for iGaming Academy’s Bespoke Training

When asked whether they would recommend iGaming Academy to others in the industry, Andrea responded with enthusiasm,“Yes definitely! iGaming Academy provides an extremely good service, providing bespoke training, courses, and the platform. iGaming Academy adds value to our industry by offering iGaming specific courses”.

iGaming Academy’s Tailored Training Solutions

Rhino Entertainment Group’s collaboration with iGaming Academy embodies the essence of successful bespoke training solutions. With a focus on scalability, iGaming Academy’s extensive course portfolio, ranging from regulatory compliance to specialised content, and our bespoke learning platform not only facilitated a blended training approach they were seeking but also enhanced their in-house upskilling process, providing rapid progress for their employees. The partnership serves as a strong example for businesses seeking scalable, industry-specific training solutions to foster growth and excellence.

If you’re looking for a training solution that boasts award-winning industry-specific courses and is backed by a dedicated team to support your business’s training strategy, please reach out to our Business Development Manager, Tamara Hefny, at [email protected].

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